Survey

Feedback from members and those we have worked with is very important to us. Your feedback will improve our service and help others know what to expect from us. Thank you for taking the time to complete this survey.

In order to make sure your comments are received by the correct department, please indicate what program you would like to provide a survey for:

Case Management under a Health Plan

Population Health

Leave Management

Health Utilization Management

Case Management under Workers’ Compensation or Disability Benefits

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I called for some authorization information and spoke with a CCM representative. When I hung up the phone, I said to my co-workers, that person was seriously the nicest lady ever to work with. Why can’t everyone be like her! Thank you for being so helpful and friendly.

My CCM nurse has gone above and beyond the call of duty, took her time to go over all issues with me and resolved all problems.

My CCM nurse was amazing helping me. She responded in a professional and timely fashion. Every time I spoke with her she was very pleasant and helpful with every question.

I have had the “sugar” for 10 years, my Dad had it and my son has it. I like having a nurse available to me so that I am able to call her if I have questions regarding my health. Her name and number is taped to my refrigerator. It’s a good benefit to have.

I’d like to say my CCM nurse was very helpful in getting a STAT MRI approved for me, and this was the fastest approval I have ever gotten.

My CCM nurse has been awesome in the help and concerns for my son and his healthcare and issues we have had. I can’t thank her enough for the prompt responses.

From a Provider: [My CCM Nurse] was absolutely wonderful, kind, professional and efficient. I would work with her at any point during my career. Thank you.

The nurse I had is an asset to the Corporate Care Management team. She is an efficient communicator, expert in resolving and identifying management of our daughter’s illness and a skilled listener.

[The Nurse Case Manager] has been a very excellent person to work with. She answers my questions. If she doesn’t have an answer she’ll get the answer for me. She helped me get some equipment approved that I needed. She helped me apply for Social Security Disability, and I have been approved. A 10/10 for sure.

I enjoy being able to speak with your Registered Nurse about my progress with Diabetes and my frustrations.