Management Team

As the President & CEO, Shannon contributes to further the mission and vision of Corporate Care Management through oversight, leadership, and innovation. Shannon is responsible for establishing standards and implementing procedures to ensure that the compliance programs throughout CCM are effective and efficient in identifying, preventing, detecting, and correcting noncompliance with applicable laws and regulations. Shannon is also a practicing attorney defending employers against liability, discrimination, and disability claims, and represents employers in contract negotiations, General Municipal Law 207 matters, arbitration, discipline, and administrative proceedings.

As Director of Operations, Nancy Basselgia’s role at CCM is comprised of HR Director, Accountant, and Office Manager. Nancy has a degree in accounting and previous experience in business management. In addition, Nancy has several years of banking operations experience. She has additional training in HR Law, Employee Relations, ADP payroll, and Sage systems. Nancy is active in CCM sponsored community and employee events. Nancy is a master multi-tasker, planner and successfully juggles many different roles at CCM.

Tammy is an accomplished healthcare leader with extensive experience in risk mitigation and clinical operations. As Manager of the Health Services Team, she oversees the coordination and performance of a multidisciplinary team that includes supervisors, case managers, and care coordinators. She provides direct supervision to the nursing staff, ensuring clinical quality, compliance, and continuity of care.

Tammy plays a key role in organizational risk management by guiding her team in identifying potential care and compliance risks, implementing proactive strategies to mitigate them, and ensuring that services meet regulatory and contractual standards. She also leads the appeals process, ensuring fair and timely resolution of member concerns in accordance with policies and regulations.

A skilled communicator and trusted liaison, Tammy works closely with clients, brokers, and third-party administrators (TPAs). She keeps brokers informed of high-risk cases and potential large claims, prepares clients for possible stop-loss claims, and delivers timely, data-driven reports to support informed decision-making. Tammy also assists in stop-loss renewal discussions by contributing clinical insights that help negotiate lower lasers and mitigate future risk exposure. She regularly represents the Health Services Team in Health Plan meetings, advocating for quality care and strategic planning.

Tammy’s commitment to operational excellence, stakeholder collaboration, and clinical integrity ensures strong partnerships and positive health outcomes for the populations she serves.

As the Health Content Area Supervisor, Intake Area Supervisor, and Clinical Oversight Director for CCM’s Health Utilization Management Program, Jennifer is responsible for the oversight, and distribution of the day to day workload and activities of the Health Staff.  She provides our nurses with ongoing education, guidance, and oversight of the Case Management and Health Utilization process using CCM’s proprietary programs.  Jennifer serves as a member of CCM’s Quality Assurance team and provides recommendations for quality improvement initiatives.  In addition, she conducts quality reviews of the department’s work delivery to ensure compliance with CCM policy and procedures; identifies problem trends and explores solutions with the Quality Assurance team.

As supervisor of the Absence Management department, Heather oversees nurses managing Disability, Workers’ Compensation, and Special Request cases.  Heather has over 20 years of experience as a Licensed Professional Nurse, 10 of which she has worked in a management role.  She maintains expert knowledge of FMLA, PFL, and STD benefits while continuing to practice clinically via an active caseload of workers compensation and disability cases.

Barbara founded Corporate Care Management in 1982. Barbara believes the success of Corporate Care Management is in our commitment to customer satisfaction at both the client and member level. This has been made possible through the use of state of the art technology by highly trained professional staff. Barbara has focused on diversifying our offerings to meet each client’s needs. With over three decades of experience, Barbara has designed and implemented many effective managed care programs for both the public and private sector.  Barbara now serves as a Consultant to Corporate Care Management, Inc. 

As CCM’s Computer Programming Analyst, Dawn is responsible for working in conjunction with CCM’s IT Vendor to develop solutions for programming and processing. Dawn helps support the Managers and Staff with appropriate technology and business tools to perform their job effectively and efficiently.