Survey

Feedback from members and those we have worked with is very important to us. Your feedback will improve our service and help others know what to expect from us. Thank you for taking the time to complete this survey.

In order to make sure your comments are received by the correct department, please indicate what program you would like to provide a survey for:

Case Management under a Health Plan

Population Health

Leave Management

Health Utilization Management

Case Management under Workers’ Compensation or Disability Benefits

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From a Provider: [My CCM Nurse] was absolutely wonderful, kind, professional and efficient. I would work with her at any point during my career. Thank you.

The nurse was wonderful. She contacted me several times during my absence and was very helpful. She really raised my spirits through a difficult time for me. You are very lucky to have her on your team! Thank you all.

An [Intake Coordinator] assisted today in getting a surgery authorized for us for a patient who is scheduled for surgery next Tuesday. She was very helpful and very professional.

My CCM nurse has been awesome in the help and concerns for my son and his healthcare and issues we have had. I can’t thank her enough for the prompt responses.

This program is valuable and the nurse was helpful. I can understand the importance of following up with my diabetes.

I have had the “sugar” for 10 years, my Dad had it and my son has it. I like having a nurse available to me so that I am able to call her if I have questions regarding my health. Her name and number is taped to my refrigerator. It’s a good benefit to have.

The wellness nurse has been in touch with me regarding various recommendations for my health over the past few years and guided me through the maze of assisting me in finding doctors that were covered by my insurance to take care of my health. I appreciate her efforts.

My CCM nurse was amazing helping me. She responded in a professional and timely fashion. Every time I spoke with her she was very pleasant and helpful with every question.

Everyone has always been extremely helpful and friendly. I speak with Insurance Company representatives all day long and CCM is absolutely one of the best to work with.

“This was a last minute situation for a patient. The intake coordinator handled it very, very well. I couldn’t have been more pleased. She made sure to get it done before the end of the year so they could get the supplies under their policy because they reached the deductible.”