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Frequently Asked Questions

Population Health FAQ’s

Who is Corporate Care Management (CCM)?

CCM is an independent company focused on prevention, disease management
and case management. We follow strict national standards for health care and
data privacy. We are working with your health plan to help improve its members
overall health. This program is being provided by your employer or plan at no
charge to you.

What is the goal of the Program?

CCM reaches out to employees and dependents who are active health plan members to improve overall health. We provide information and reminders to help you take control of your health needs.

We focus on sending the right message to the right person, at the right time.

How do I enroll in the Population Health?

There is no need to enroll. You are already included if you are a member of the company’s health plan.

What can I expect?

First, you will receive a welcome letter in the mail with information about the program. Throughout the year you may receive messages that give you information about health topics, tests and screenings that may be important to you. You may also receive a call from a nurse to urge you to see your doctor.

How can I reach a Population Health Nurse*?

You can reach a nurse weekdays from 9am to 4pm. All messages are treated as
confidential.
Toll Free Telephone: 1 (800) 541-7403, Ext. 319
*This is a preventative service; always call 911 if you are having a
medical emergency.

Is my participation voluntary?

Yes! If you do not want to take part in this program, simply email or call us (see above). If you choose to opt out, it will not affect your benefits. You may opt out at any time. However, we hope you will take advantage of this program.

Can you tell me if your suggested screenings are covered?

In most cases screenings and tests we remind you about are covered. Please call the number on the back of your health insurance card for specific questions about coverage.

How does CCM know what screenings and tests I am missing?

We receive secure and confidential medical claims data to tell us what screenings
and lab tests you may be missing. Messages may be sent to you if we notice that
you are missing claims for certain cancer screenings or laboratory tests known to
be standards of care for your age, gender or for certain chronic conditions you
may have.

Who does CCM share my health information with?

We may report to the company that pays your claims or to your employer. To
guard your privacy, when we report to employer, we refer to your case by a
number which we create. This number is unique to you. CCM complies with
HIPAA regulations.

What if my doctor doesn’t agree with the screenings or tests you tell me about?

Decisions about your medical care are personal decisions between you and your doctor. Your doctor is the best judge of which screenings and tests are right for you. Our letters should not be considered as medical advice. Our reminders are based on nationally recognized standards of care.

If I have more questions, who should I call?

You are welcome to contact us for more information:

Toll Free Telephone: 1 (800) 541-7403, Ext. 319

Get in touch with CCM today!

Contact Us

This program is valuable and the nurse was helpful. I can understand the importance of following up with my diabetes.

 

My representative was wonderful. I didn’t even know this service existed. It’s nice to know when you’re recovering from surgery and unable to make all of the calls needed, someone can be your advocate. The nurse took all of the worry from my shoulders.

 

My CCM nurse was amazing helping me. She responded in a professional and timely fashion.  Every time I spoke with her she was very pleasant and helpful with every question.

 

This was my first experience with a Workers’ Comp situation.  The coordination and communication on your part was excellent.  [My CCM Nurse] was an excellent source of information and very helpful while I was out of work and after returning to work.  I was able to rely on her for any follow up needed.  She also offered to forward emails as I was not able to logon to my computer (went ABOVE and beyond expectations).

 

My nurse was always very concerned with my well being and health and stayed in touch on a regular basis to see if I needed anything extra.

 

An [Intake Coordinator] assisted today in getting a surgery authorized for us for a patient who is scheduled for surgery next Tuesday.  She was very helpful and very professional.

 

[My CCM Nurse] understands that I want to work, but I cannot work while in pain. She has done a great job getting me the needed treatments so I can continue to work!

 

The CCM Intake Coordinator was a great pleasure to work with.  She was quick and efficient and held a decent conversation with me as we worked through getting prior authorization.  She is a great individual to work with.

 

The wellness nurse has been in touch with me regarding various recommendations for my health over the past few years and guided me through the maze of assisting me in finding doctors that were covered by my insurance to take care of my health. I appreciate her efforts.

 

The nurse I had is an asset to the Corporate Care Management team. She is an efficient communicator, expert in resolving and identifying management of our daughter’s illness and a skilled listener.